Temporary web application unavailability

Major incident EU data center NA data center API Client Portal PGM PosWeb API Client Portal PGM PosWeb
2026-01-12 18:10 CET · 1 hour, 20 minutes

Updates

Resolved

The issue is now fully resolved, and we have taken the necessary steps to ensure that we will not be impacted by this again.

January 12, 2026 · 22:50 CET
Update

The situation remains stable. We will continue monitoring, and we will provide another update within an hour.

January 12, 2026 · 20:42 CET
Monitoring

We expect that the actions we have taken so far have already stabilised the situation, however we are continuing to monitor closely.

January 12, 2026 · 20:33 CET
Investigating

We have been experiencing instability on our web applications as a result of an issue with routing. Our DevOps engineers have taken steps to mitigate this in the short term, and we are monitoring stability very closely, while we investigate the issue thoroughly.

January 12, 2026 · 20:22 CET

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