Temporary web application unavailability

Event Summary: On January 20, 2026, starting at 18:40 UTC, the platform experienced a 6-minute service outage. This incident shared a root cause with the disruptions observed on January 12 and February 3. While service was restored immediately by our Engineering team, a comprehensive code-level fix was required to permanently resolve the underlying issue.

Resolution: The permanent fix has been finalized and will be deployed in the upcoming version update, reaching environments between February 10 and February 12, depending on your release cycle.

Our Commitment: We are posting this report retroactively to ensure our transparency and your service records are fully aligned. We understand that even brief periods of downtime impact your operations. We sincerely apologize for this disruption. Our team is committed to the continuous improvement of our infrastructure to ensure the high availability your business requires.