AWS outage affecting our Critical Phone Hotline

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Investigating

We are currently being impacted by the global issues originating in a global AWS (Amazon Web Services) outage. Fortunately, our core applications are not being affected by this directly, at this time. However, our emergency phone line for reporting critical cases (powered by Talkdesk) has been experiencing disruptions. We have no direct influence over the issue, but we are monitoring the situation closely.

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Began at:

Affected components
  • Europe DataCenter
    • API - Europe
    • Client Portal - Europe
    • Mobile App - Europe
    • PGM - Europe
    • PosWeb - Europe
    • Reports - Europe
  • Singapore DataCenter
    • API - Singapore
    • Client Portal - Singapore
    • Mobile App - Singapore
    • PGM - Singapore
    • PosWeb - Singapore
    • Reports - Singapore
  • North America DataCenter
    • API - North America
    • Client Portal - North America
    • Mobile App - North America
    • PGM - North America
    • PosWeb - North America
    • Reports - North America